• Preparation Before Hospital Visit
  • Plan Your Visit (Visitor Guidance)
  • Discharge Guide
  • Patient Rights & Responsibilities
  • Health Talk
  • Admission Guide


Having all the documents ready either for diagnostic purposes or for consultation, the required documents needed to be carried out.

If the diagnosis is accurately established, then the patient’s description of the symptom’s nature, location, time, and duration can be of utmost help during the examination.

Presenting the patient’s & family’s medical history in a brief manner can help the doctor diagnose in a logical way.

The patient should be prepared to pose the following questions to the doctor:

  • What is the cause of my disease (condition)?
  • How serious is my disease (condition) and how will it affect my personal and work life?
  • What tests can be done to diagnose my problem?
  • When will I know the test’s results?
  • Do I need a follow-up visit and if so, when?
  • What are my treatment options?
  • What are the risks (side-effects) of my treatment option?
  • If my symptoms get worse, what can I do?

Plan Your Visit (Visitor Guidance)

The healing process’s rate and efficiency are defined by the family members and the guests who play an important role during the treatment or after the treatment. Kasturi Hospitals’ visiting hours and guidelines are established in such a way that it pleads to have a patient’s resting time and healing time. This helps in adequately scheduling the visiting hours for those guests. Visiting hours may vary by hospital location, department, and doctor’s advice.

Discharge Guide

At Kasturi Hospitals, we understand that a patient is most comfortable at their home rather than in a hospital, though how sophisticated the Hospital facilities are. That is why we thoroughly compare your urge to the need for your hospital stay for further treatment or observation. The patient may feel relaxed at home, but in a few cases, the compulsion of a sterile environment or constant observation becomes greater. It is also important for you to have a detailed understanding of the care and precautions that you need to take at home and the follow-up visits to the hospital that may be necessary. Discharge from the hospital may not mean the end of treatment but it is an important step in your journey toward recovery. Here is the list of things you need to check before heading for discharge:

  • A thorough discussion with the doctor
  • Post-discharge treatment & revisit schedule
  • Documents needed for discharge

Patient Rights & Responsibilities

Here are some standard protocols for the patients to be responsible patient and their rights for quality healing in harmony at Kasturi hospital:

  • Provide complete and accurate information about his / her health, including present condition, past illness, hospitalization, medication, on and any other matters that pertain to his / her health.
  • Provide complete and accurate information including full name, address, and other information
  • Abide by all hospital rules and regulations.
  • Comply with the NO SMOKING policy.
  • Comply with visitor policies to ensure the rights and comfort of all patients.
  • Be considerate of noise levels, privacy, and safety. Weapons are prohibited on premises.
  • Treat hospital staff, other patients, and visitors with courtesy and respect
  • To be on time in case of appointments. To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
  • To have the confidentiality of information, with exception of privileged communication issues.
  • To be addressed any special preference, spiritual & cultural needs, personal values, and beliefs.
  • To have appropriate assessment and management of pain.
  • To be informed about how to gain access to clinical research, investigation or clinical trials involving human subjects
  • To be informed about how to choose to donate organs and other tissues
  • To ask for a second opinion from a different doctor, if the patient feels that the decision made about treatment by a primary doctor does not suit the patient’s treatment needs (This should not be unreasonably used).
  • To have access to visitors as per the hospital policy about which patients and family members are informed (There are medical or institutional reasons to restrict such access).
  • To be informed of any invasive/ high-risk procedures/treatment/anesthesia/blood and blood product transfusion or any proposed research or experiment.
  • Treatment that may be considered in patient care, and to have a choice to consent or to refuse to participate.
  • To receive compassionate and respectful care at the end of the patient’s life.
  • To request and receive information regarding charges for any treatment and to receive an explanation of the bill upon request.
  • To refuse care/treatment and to obtain discharge against medical advice.
  • To be protected from physical abuse or neglect.
  • To have information on how to voice a complaint.
  • To have information on the expected cost of the treatment.
  • To have an access to his / her clinical records.

Health Talk

Preparedness and planning can be key to having the most comfortable hospital stay. Except for emergencies, we ask our patients to:

  • Consult with the doctor to
  • Plan the required stay
  • Be informed about the treatments and procedures they need to undergo
  • Get an understanding of what they can expect after hospitalization
  • Consult your family members to
  • Prepare for hospital expenses and contingencies
  • Set an emergency contact person(s)

Planning may also involve completing insurance formalities and arrangements for your absence from work. Our doctors and staff will answer any queries you may have to give you all details and clarity regarding your hospitalization.

Admission Guide

  • Consultation with the expert.
  • Planning for treatment and hospitalization.
  • Agreeing to a treatment plan.
  • Securing insurance approval (only when applied)
  • Undergoing pre-admission investigations
  • Admission day

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